Grievance redressal

If you have a complaint

The Digital Personal Data Protection Act, 2023 gives you the right to complain about how your personal data is handled, and gives us a deadline to answer. This page is how.

What you can complain about

• We are holding something about you that you did not agree to.
• Something we hold is wrong and has not been corrected.
• You asked for your data to be deleted and it has not been.
• Your payment status is wrong and your committee has not resolved it.
• Something about you was shown to people who should not have seen it.

Try your committee first, for some things

Your community’s committee decides who is on the resident list, what the festival collection is, and whether a particular payment was received. Those are theirs to fix, and they will be faster than us. Anything about privacy, deletion, or data being shown to the wrong people comes to us — and you can always come to us if the committee does not act.

What to send

Your name, your community, your flat, and what happened. If it is about a payment, the date and the UPI reference help. Do not send us your UPI PIN, card details or passwords — we never need them and we will delete any message containing them.

What happens next

1. We acknowledge your complaint and give it a reference.
2. We look into it, and ask your committee if it concerns their community’s data.
3. We tell you what we found and what we did about it.
4. If you are not satisfied, you may take it to the Data Protection Board of India.